At the moment, one of the priority tasks of the Department of Registration of the Kharkiv City Council is the creation of an understandable, transparent, and, most importantly, a convenient infrastructure for interaction with residents of the city. To this end, new projects are designed and implemented at all stages of the Department's development, which are designed to optimize the format of this interaction. The result of fruitful work in this direction is already implemented projects and tasks that have a favorable effect on the functioning of the Department. At the same time, activities in this direction do not stop and at the moment there are many innovative ideas that will be implemented in the near future.
The opening of the renewed front office of BTI took place on September 13, 2017. Thanks to the implementation of this project, the convenience of using the services of a public utility has significantly increased. First of all, this affected the speed of service, transparency for consumers and ease of use of the services provided.
The opening of the official website of the Department of Registration of the Kharkiv City Council was held on October 2, 2020. Thanks to the creation of an official website, Internet users have the opportunity to take advantage of a wide variety of services that were previously unavailable. These include the appointment to the department heads on-line, the receipt of a variety of information on the activities of the Department and the latest news, online ordering services for the production of a technical passport in the office of the BTI. The result of this project was an increase in the convenience of interaction between Kharkov and the Department of Registration and providing mobile access to information.
The opening of the renovated building of KP "BTI" is planned in 2019. The goal of this project is to create a single space in which any Kharkov citizen can quickly and efficiently obtain the services he needs. The reconstructed building was chosen not casually: it is caused by a convenient location and a historical component.