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A master class for business representatives of BTI 2.0: The Best Case for Reengineering of the Communal Structure was held on December 27 in the Studio 42 social activity hub.
The event discussed how to increase the production capacity of the enterprise, reduce costs and make it effective on the example of the municipal enterprise "BTI". One of the master class speakers was the Director of the Registration Department, Oleg Drobot, who presented a phased plan for the changes and transformations being carried out at the enterprise.
He noted that the business approach to doing business is a new form of work for the utility sector as a whole, and experience has proven that this experiment was successful.
“At the beginning of last year, the staff of the BTI was 220 people, today there are 101 employees. At the same time, the number of completed orders increased by 30%, and the average salary of employees almost doubled, ”said Oleg Drobot.
According to him, over half a year of work on introducing business tools at the enterprise, customer satisfaction has increased, and the possibility of corruption was completely excluded.
Oleg Drobot also noted that the work on BTI reengineering continues, and all the implemented changes will form the basis for the creation of the first in Ukraine Unified City Service Center in real estate operations.